VSP Vision Care Named “Innovator of the Year” at Verint Witness Actionable Solutions’ Global User ConferenceCustomer Recognized for Leveraging Verint’s Impact 360 Workforce Optimization Software, Saving Approximately $3 Million in the First Year Alone
MELVILLE, N.Y., Aug 25, 2010 (BUSINESS WIRE) — Verint(R) Systems Inc. (VRNT 23.02, +0.02, +0.09%) today announced that VSP(R) Vision Care, the largest not-for-profit vision benefits and services company in the United States, has been named its 2010 “Innovator of the Year.” The honor, designed to recognize workforce optimization (WFO) professionals, focuses on new approaches to today’s customer service operations, and programs and initiatives that advance the customer experience.
Presented with the award during the 14th Annual Verint Witness Actionable Solutions(R) Driving Innovation(TM) user conference in May was Dan Salter, director of customer care operations at VSP Vision Care. Salter was recognized for both his leadership and his team’s role in leveraging WFO in support of the organization’s focus on culture, innovation and world-class customer service — and for achieving results that have yielded some $3 million in savings for the company in the first year alone.
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